How we handle your Complaint
At Bigshot Media, we value your feedback and take your concerns seriously. If you have a complaint or issue related to our services, we have established a transparent and efficient complaint procedure to ensure that your grievances are addressed promptly and effectively.
Making A Complaint:
The first step will be to reach out to our customer service team, who are always ready to help as quickly as possible with any issues you may encounter in using our services.
You can contact us through one of the following ways:
By Telephone: +44 7377 104015
By Email: customerservice@bigshot.co.uk
By Online Form: https://bigshotmedia.co.uk/contact1
When submitting a complaint, please provide the following details to help us understand and address your concerns effectively:
Your name and contact information.
A detailed description of the issue or complaint.
Any relevant documents, order numbers, or other supporting information.
Our Complaints Procedure:
On receiving your complaint, our Customer Service team will acknowledge your communication promptly, usually within 2-3 business days; however, if this is not possible, we will contact you with specific reasons within five business days. This acknowledgement will include a reference number for your complaint.
In liaison with the internal operations team, the customer services team will thoroughly investigate the issues raised in your complaint. This may involve reviewing relevant records, contacting involved parties, and assessing the circumstances surrounding the complaint.
Once the investigation is complete, a customer service operative will be able to provide you with a resolution or response. If the complaint is found to be valid, we will outline the steps we will take to address the issue. If the complaint is not substantiated, we will explain our findings and the reasons behind our decision.
If you are not satisfied with the initial resolution, you may request to escalate your complaint to a higher level within our organisation. Information on how to escalate your complaint will be provided in our initial response.
If the matter remains unresolved, you may have the option to seek external mediation or assistance from relevant regulatory authorities. We will provide you with information on how to pursue this avenue if necessary.
We value all feedback received through the complaint procedure and use it as an opportunity for continuous improvement. Your experience helps us refine our processes and enhance the quality of our services
Bigshot Media is committed to maintaining the highest standards of customer service, and your feedback is essential in helping us achieve that goal. Thank you for taking the time to share your concerns with us.
Sincerely,
Customer Service Department
BIGSHOT MEDIA